Registration

1. How do I register with Xoomtrip?

If you want to register now, please click here. If you want to continue booking as a guest user, we will send you your temporary registration/login details by email.

2. Why should I register with Xoomtrip?

While you can book on Xoomtrip. as a guest user, we recommend you register with us to make the process faster and more convenient. You wont have to spend time typing your details every time you make a booking. You will also get priority access to our travel deals by email, before anyone else.

3. How I change my password?

Go to sign in in header in homepage to sign in your account. In My Profile, click Change Password and reset your password.

4. How do I sign in to my account if I forget my password?

If you have forgotten your password, go to sign in on Xoomtrip. Click Forgot Password, provide your email address and we'll send you an email with instructions.

5. How do I edit my account information?

Sign in to your account from the sign in section. Go to My Profile and change or add more details.

6. Can I speak to someone in Customer Support?

Xoomtrip offers 24x7 customer support. You can call us . You can also write to our customer support team and someone will get back to you within 4 hours of your inquiry.

 

Hotel Reservations

1. How do I know my reservation was booked?

You will receive an and email on confirmation of your hotel booking.

2. Do I need to confirm my reservation?

There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our customer services team.

3. How do I amend a hotel reservation?

To amend a hotel reservation, please contact our call center .

4. Will I be charged if I wish to cancel my hotel booking?

Xoomtrip does not charge any fee for hotel cancellation. However, the hotel concerned might charge a fee for cancellation. You can either check on your hotel voucher or call our call center for details.

5. How do I cancel a hotel reservation?

To amend a hotel reservation, please contact our call center .

 

Payment Options

1. What payment options does Xoomtrip have?

Currently we accept payments using credit cards, direct bank debit cards.

2. How do I know that my credit card information is safe on your site?

Xoomtrip is a VeriSign Secure Site. Any information you enter when transacting over Xoomtrip is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.

3. What Is the Card Verification Number (CVV) on my credit card?

The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

4. Where is the Card Verification Number (CVV) located on my credit card?

Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.

5. Under what name will my purchase be charged on the credit card statement?

Your purchase will be charged under Xoomtrip

 

Change and cancellation

1 . Can I change my travel dates?

You may be able to change your travel dates depending on the rules of your trip, which are displayed when you choose your trip and on your receipt if you have already purchased your trip.

2 . Can I change the name on a ticket?

No, we will not be able to change the name on a ticket. If you have misspelled your name, you may request that we cancel your ticket depending on the rules of your trip and purchase a replacement.

3 . Can I use only the return part of my ticket?

If you have two or more flights with a single ticket number, you will not be allowed to check-in for a flight without flying all the preceding flights in your ticket. However, if you have separate ticket numbers for your leaving and return flights, you may fly the return flight without having to fly the leaving flight, depending on the rules of your trip.

4 . How can I change or cancel my trip?

Email help@xoomtrip.com to request a change or cancellation at least 24 hours before your trip begins. Our Travel Experts are happy to help if you require a change or cancellation at shorter notice; however, if they’re unable to do so or are unavailable, you will need to contact the airline or hotel for your trip directly.

5 . How can I enter my frequent flyer card number into my booking?

You will be given the option to fill in your frequent flier number when you purchase your trip. You may also email help@xoomtrip.com or talk to our Travel Expertsby call the number on the website if you would like to add your frequent flier number after your purchase. Remember that you may not be entitled to frequent flyer awards on all trips, depending on the rules of your trip and the terms of your frequent flier program.

6 . How long do refunds take to process?

We process all refunds within 15 working days; however, the refund may take up to an additional 30 working days thereafter to appear on your statement.

7 . What are the change and cancellation charges for my trip?

You will find the change and cancellation rules for your trip by clicking the "rules of your ..." link which is displayed when you choose your trip and on your receipt if you have already purchased your trip.

8 . What if I have not yet received my refund?

All refunds take 15 working days to process after the date on which you receive a refund acknowledgement from us; however, your refund may take up to an additional 30 working days thereafter to appear on your statement. If you have not received your refund after the first 15 working days, please email help@xoomtrip.com to request a refund confirmation code.

 

Flights

1 . I have never been asked for my passport details in the past. Why is it required now?

Several countries now require advance passport details when you purchase your ticket as a part of their increased security measures. If you do not have a passport or do not require a passport to travel to a country, email support@xoomtrip.com.

2 . Is a nonstop flight the same as a direct flight?

No, they are different. A nonstop flight does not stop at any intermediate airports, but a direct flight may stop at one or more intermediate airports which will not appear on your ticket. Although it does not happen in most cases, you may be requested to leave the aircraft or pass through immigration at these intermediate airports.

3 . What if I want to make a booking for more than six passengers or a group booking?

You may book a trip for up to nine travelers online. If your trip involves more than nine travelers, please email help@xoomtrip.com

4 . What if I want to return from/to a different airport?

Use the "Multiple cities" option on our website to choose up to three different routes when you search for a flight.

5 . What is a code-shared flight?

A code-shared flight is one where an airline sells seats on a flight operated by a different airline. For example, if flight A 123 by airline A has an "Operated by airline B" note on your ticket, you will need to report to the counter for airline B when you check-in at the airport.

6 . What is premium economy?

A number of airlines offer enhanced economy class services on select routes, but the actual services vary from airline to airline.